1. Introduction

Welcome to KALA By Sonal ("we," "our," or "us"). We honor the trust you place in our handcrafted couture label and are committed to protecting your personal data with utmost transparency and security.

2. Information We Collect

To fulfill bespoke fittings, deliveries, and communications, we collect:

• Personal Details: Name, shipping address, billing address, phone number, and email.
• Custom Measurements: Sizing details provided during bespoke bridal and fitting consultations.
• Payment Information: Processed securely via encrypted third-party gateways (UPI, Credit/Debit cards). We never store raw card numbers.
• Device & Activity Data: IP address, browser type, and navigation flow to optimize site performance.

3. How We Use Your Data

• Processing, tailoring, and delivering your orders.
• Providing live shipment tracking and order status alerts via SMS/WhatsApp.
• Offering bespoke sizing consultations and styling assistance.
• Delivering private collection launches, provided you have subscribed to our Royal Diary newsletter.

4. Data Sharing & Security

We strictly do not sell, rent, or trade your personal information. Data is shared solely with certified courier logistics partners and payment processors strictly for completing transactions and deliveries.

5. Cookies & Tracking

We use cookies to maintain your active shopping bag, remember wishlist selections, and deliver smooth site browsing. You can manage or disable cookie preferences directly in your browser settings.

6. Contact Us on Privacy

If you have any questions regarding your data or wish to update your details, please reach out to our privacy desk: